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Privacy Policy

The Nova Visual Products Privacy Policy is a formal statement of the principles and guidelines concerning the requirements for the protection of personal information provided to Nova Visual Products by its customers and employees. Nova Visual Products strives to provide its customers with the best service possible. This means handling your personal information fairly and honestly.

The purpose of this statement is to provide you with the practices that Nova Visual Products uses when dealing with personal information and how we protect your privacy and the confidentiality of your personal information.

What is Personal Information?

Personal Information is any piece of information, either factual or subjective, about an identifiable individual. Personal Information does not include the name, title, business address or telephone number of an employee of an organization.

The 10 Principles of Privacy

The following principles, developed by the Canadian Standards Association, outline Nova Visual Products’ commitment to protecting your privacy.

1. Accountability

Every Nova Visual Products employee is responsible for maintaining the confidentiality of all information to which they have access.

A Chief Privacy Officer has been appointed and is responsible for overseeing the personal information handling practices at Nova Visual Products and ensuring we are in compliance with our Privacy Policy.

2. Identifying Purposes: Why we collect information

Should we need to collect personal information from you, we will identify the purpose for the collection at or before the time we collect it. We will only collect the information needed to fulfill the purpose we have identified and for no other purpose.

We ask for your personal information in order to meet your service and product requirements.

The information we ask for depends on which services you require from Nova Visual Products. For example, we may request your personal information to:

–      Send you products or information that you have requested

–      Provide you with a specified service

–      Billing purposes

–      Provide you with information and offers on our products and services

–      Comply with the law

3. Consent

Nova Visual Products seeks your consent to collect, use or disclose your personal information at the time of collection or in advance.

Consent may be expressed in writing or it may be implied in the circumstances. In addition to writing, your consent may also be expressed verbally or electronically.

In deciding what form of consent is appropriate, we will consider the type of personal information we need, its use, any necessary disclosures, and the type of customer contact that is involved and applicable legislation.

In general, you can choose not to provide us with some or all of your personal information at any time. However, should you make this choice we may not be able to provide you with the product, service or information that you requested or that could be offered to you. Upon request we will explain your options of refusing or withdrawing consent to the collection, use, and disclosure of your personal information.

4. Limiting Collection

Nova Visual Products does not collect personal information indiscriminately. Rather, we limit our collection of personal information to only what is necessary for the purpose we have identified.

5. Limiting Use, Disclosure and Retention

Nova Visual Products will use or disclose your personal information for the purpose, for which it was collected, except with the consent of the individual or as required by law.

We will retain personal information only for as long as required to fulfill the identified purpose.

6. Accuracy

We endeavour to keep our personal information holdings complete, up-to-date and accurate. While we do our best to ensure our information is accurate, we do rely on individuals to inform us of any relevant changes in their personal information.

Should you discover, upon review of your personal information, that amendments are required, please advise us.

7. Safeguards: Protecting your information

We employ appropriate safeguards to make certain that your personal information is protected from loss or theft as well as from unauthorized access or disclosure.

8. Openness: Keeping you informed

We have prepared this Privacy Policy to keep you informed of our commitment to protecting your personal information.

If you have any privacy related questions or concerns not addressed in the Privacy Policy, please contact our Chief Privacy Officer kim.stlouis@novavisual.ca.

9. Providing Access

Nova Visual Products will provide you with access to the information it retains about you upon receipt of a written request and satisfactory identification.

10. Providing Recourse

If you have any questions or concerns about the privacy of your personal information or our Privacy Policy, please contact kim.stlouis@novavisual.ca. In most cases, an issue may be resolved informally by telling us your concern and discussing it with us.