Here you will find new product information, industry updates, comments and suggestions on all things AV, presentation, audio-video conferencing wise as well as general life-lessons learned and comments that affect our daily lives and business.
Join us in congratulating Christine and Dave on their
20th Anniversary at Nova Visual Products
(January 21, 2002 – January 21, 2022)
On a cold January morning in 2002 Christine Charron and Dave Rothwell began their commercial AV careers, here at Nova Visual Products.
Certainly, an achievement in any industry these days, particularly in the commercial AV industry, which sees people jump from one company to the next in search for…I don’t know what?
Maybe it’s what we have achieved here at Nova Visual Products.
Christine easily navigates client’s requests, installers scheduling, shipping & receiving, and so much more, making Nova Visual Products, attention to customer service simply unparalleled by any other AV reseller in Ottawa. And for that we say thanks Christine!
Dave, originally hired as a repair technician, capable of fixing-maintaining any make-model of AV gear out there has saved our clients tons of $$ over the past 20 years – whether it be a quick fix, or sage-guidance not to repair.
Both individuals Christine and Dave bring to their roles a positive and friendly approach when dealing with clients, who have come to trust and rely on their AV EXPERTISE!
We like to joke it’s like ground-hog day around here. Not much changes at NVP, from day-to-day as we carry-out our daily routines. And why would we when we have professionals like Christine Charron and Dave Rothwell.
Reliable, respectful, responsible, reasonable, real. Thanks, you two, for your commitment and dedication, truly appreciated.
CONGRATULATIONS GUY PARENT!
NOW THAT’S A RECORD!
20 YEARS IN A FLASH!
Was it really 2001 when Guy began his commercial AV career, here at Nova Visual Products?
Yes, it was!
Join us in congratulating Guy Parent on his 20th Anniversary at Nova Visual Products, (July 23, 2001 – July 23, 2021).
Certainly, an achievement in any industry these days, particularly in the commercial AV industry, that sees people jump from one company to the next in search for…I don’t know what?
Maybe it’s what we have achieved here at Nova Visual Products?
Guy’s commitment to customer satisfaction is one of the major contributing factors that has made NVP the success it is today. And for that we say thanks Guy!
Always focused on saving our clients time, money, and frustration on any project in need of our AV EXPERTISE, Guy’s experience and factory training has allowed us to deliver consistent-proven solutions day in and day out for clients choosing to partner with us.
The ability to pay our bills, keep a roof over our heads, clothes on our back and food on the table. Those were the goals we set when we opened Nova Visual Products twenty-five years ago and have to say so far–so good.
It was 1995 when the late Dino di Marino, (co-founder of United Video) and I started Nova Visual Products. That partnership was dissolved a couple of years later, which led to us taking on Ian Smith as a minority-share owner in the company in 1998. That partnership lasted until 2007.
Over that nineteen-year period Nova Visual Products attracted and retained several key personnel who have played vital roles in the success that NVP has enjoyed over the past 25 years.
People like Guy Parent, who joined in 2001 and has become one of the most competent designer-programmers-installers in the commercial AV industry today.
Christine Charron, since 2002 has been taking care of client’s service requests, inquires for supplies and anything else needed to deliver customer service & support that is simply unparalleled by any other AV reseller in Ottawa.
And Dave Rothwell, hired for his repair experience in 2002, Dave has saved our clients time, money, and frustration in terms of quick repairs to all makes and models of equipment.
Joshua St. Louis, now in his 12th year, joined in 2009 and has established himself as the next generation of commercial AV professionals in the industry. His understanding of today’s technology brings confidence to our clients that is hard to match. He truly is a son-of-a-salesman.
Mike Mitchener, our newest employee, joined the install team in January 2019. He brings to NVP construction skills with a focus on carpentry – a benefit for “custom” fabrication when called for. Mike’s willingness to learn and personality makes him a perfect fit here at Nova Visual Products.
And Kim St Louis, who for the past 34 years has been my partner in life-love-and all things business has taken care of the administrative side of the business and a key reason we are still at it today.
Another way we achieved success, is by limiting the number of product lines we represent at any one time and being able to give up a line when the level of service-support does not meet Nova Visual Products standards. This has allowed us to forge strong business relations with our reliable suppliers and become astute with the products we sell, so that we can speak with confidence when asked for assistance.
Great management, a good team, a great line up of products however doesn’t mean a thing without clients. Our success for the past quarter-century is because of our clients who rely on Nova Visual Products. It is clients who choose Nova Visual Products as their preferred AV partner that we thank the most. Without them, there would be no Nova Visual Products.
The audio-visual landscape has changed since we first opened our doors in 1995 and does not even resemble what the industry looked like when I first got into the business thirty-seven years ago. The traditional AV tech has been replaced with an IT specialist. Repairing defective gear has mostly been replaced with a “throw it away” mentality. And competition has increased too. Back in 1983 we didn’t have to contend with other industries, (ie: telephone companies), large US firms opening in Canada, or big box stores.
Back then most commercial AV companies were small scale, family run businesses focused on customer service and support, responding to requests in a timely manner. That’s still our business model today. Can’t think of any reason to change now. Thanks for all your past support.
We’re here to assist on any project in need of our AV EXPERTISE!
Josh St Louis hits the 10 Year Mark
at Nova Visual Products
I thought I was young, when I got in the AV biz thirty-seven years ago at the tender age of, twenty-one. But with our son Josh turning thirty earlier this year and 10 years with us here at Nova Visual Products, I guess he holds the family record now.
Hard to believe it’s been a decade since Josh first joined us in a fulltime capacity as a sales representative. Since then he has matured into a consummate professional, and asset to Nova Visual Products.
Congratulations on ten years Josh. We are proud of all that you have accomplished and can’t wait to see what the next ten years have in store.
Mom & Dad